OUR STORE POLICIES

Service as It Should Be

At Route 7 Cigars, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

• You must be 21 years of age or older to enter our store, lounge, or humidor. We will I.D.
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• We require an employee to accompany all customers into the humidor.
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• Our restrooms are for the use of our employees and customers only.
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• Purchase is required to use our smoking lounges.

If you have any problems during your visit, we encourage you to contact us so we can make it right!

PRIVACY

First and foremost, Route 7 Cigars respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.

SECURITY

Route 7 Cigars protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.

SALES TAX

All orders shipped to Virginia addresses will be charged a 11.5% sales tax. Sales tax will not be charged on shipments going outside of Virginia. Please note that any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.

PAYMENT

We accept Visa, MC, AMEX and Discover.

SHIPPING POLICY

PLEASE NOTE: ALL SHIPMENTS MUST BE DELIVERED, ADULT SIGNATURE REQUIRED

We charge the following rates for all ground packages:

• $0-$50.00=$5

• $50.01 or more=Free Ground Shipping

• Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd day Air, or 3-day select via UPS.

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for UPS verification, otherwise we cannot guarantee that UPS will reimburse us for damages. We will reship all items as soon as possible and handle any claim with UPS for you.

We do not ship tobacco products to Utah or Hawaii.

We comply with California Senate Bill 39. That bill requires us to have adult signature on shipments and a call after 5:00 pm Pacific Time to confirm the order.

HOW LONG DOES IT TAKE AFTER I ORDER?

Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays through Mondays. Remember this includes holidays as well.

*See the UPS transit map for approximate package arrival date.

CAN I CHANGE MY ONLINE ORDER?

Once an online order had been submitted, it cannot be changed online. However, Route 7 Cigars may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!

CREDIT CARD POLICIES

We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.

RETURNS/EXCHANGES

Route 7 Cigars guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at  (703)777-5233 . We will promptly arrange for it replacement.